Last Updated: May 21, 2025

This Privacy Policy describes how Crash Relief Solutions ("we," "us," or "our"), a DBA of FYA management & Marketing Firm LLC, collects, uses, shares, and protects your personal data when you visit our website, crashreliefsolutions.com (the "Site"), or use our services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Business Identification

Crash Relief Solutions and its services are operated by FYA management & Marketing Firm LLC.

2. Information Collected

We collect various types of personal data to provide and improve our services to you. The types of personal data we may collect include:

• Personal Identifiers: Such as your name, phone number, and email address.

• Crash or Incident Details: Information related to your accident or incident that you voluntarily provide to us to facilitate our services. This may include dates, locations, descriptions of events, and any related documentation you choose to share.

• Technical Information: Such as your IP address, browser type, operating system, referring URLs, and information about your usage of our Site.

• Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies. For more details, see Section 8 (Cookies and Tracking Technologies).

Why We Collect This Information:

We collect this information to:

• Provide, operate, and maintain our services.

• Communicate with you regarding your inquiries, our services, updates, and support.

• Process your requests and connect you with appropriate resources or assistance.

• Personalize and improve your experience on our Site.

• Understand how our Site and services are used to enhance functionality and user experience.

• Comply with legal obligations.

• For marketing purposes, with your explicit consent where required.

3. Use of Information

We use the personal data we collect for the following purposes:

• To Provide Services: To deliver the services you request, including connecting you with resources and support related to your crash or incident.

• Communication: To communicate with you about your account, our services, important updates, and to respond to your inquiries and provide customer support.

• Marketing (with Consent): With your explicit consent, we may use your information to send you promotional materials or information about services that may be of interest to you.

• Analytics and Improvement: To analyze trends, administer the Site, track users' movements around the Site, and gather demographic information about our user base as a whole. This helps us improve our Site and services.

• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. SMS/Text Messaging Specifics

• Opt-In for SMS: If you choose to opt-in to receive SMS/text messages from Crash Relief Solutions, we will use your phone number to send you messages related to our services. These messages may include updates on your case or inquiry, appointment reminders, requested information, promotions and other service-related communications.

• No Sharing or Selling of SMS Opt-In Data for Third-Party Marketing: Your opt-in data and personal information collected specifically for SMS campaigns will not be shared with or sold to third parties for their marketing purposes.

• Sharing with Essential Service Providers for SMS Delivery: We may share your phone number with essential service providers, such as SMS platform providers, solely for the purpose of sending and delivering these text messages on our behalf. These providers are contractually obligated to protect your information and are not permitted to use it for any other purpose.

• Opt-Out of SMS: You can opt-out of receiving SMS messages from us at any time by replying "STOP" to any message you receive or by contacting us using the details provided in Section 10 (Contact Information).

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your personal data in the following limited circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing (if applicable), email delivery, SMS delivery platforms, and customer service. These service providers are authorized to use your personal data only as necessary to provide these services to us and are obligated to protect your information.

• Legal Requirements: We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation or governmental request.

  • Protect and defend the rights or property of Crash Relief Solutions or FYA management & Marketing Firm LLC.

  • Prevent or investigate possible wrongdoing in connection with the services.

  • Protect the personal safety of users of the services or the public.

  • Protect against legal liability.

• Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us is among the assets transferred.

• With Your Consent: We may share your information with other third parties with your explicit consent.

6. User Rights

You have certain rights regarding your personal data. Subject to local law, these rights may include:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Correction (Rectification): You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

• Right to Deletion (Erasure): You have the right to request that we delete your personal data, subject to certain exceptions (e.g., where the data is required to comply with a legal obligation).

• Right to Withdraw Consent: Where we process your personal data based on your consent (e.g., for marketing communications, including SMS), you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.

• Right to Object to Processing: You may have the right to object to our processing of your personal data under certain circumstances.

• Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal data under certain circumstances.

• Right to Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided in Section 10 (Contact Information). We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to, encryption, access controls, and secure storage. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons) to track activity on our Site and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Examples of Cookies we may use:

• Session Cookies: We use Session Cookies to operate our Site.

• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

• Security Cookies: We use Security Cookies for security purposes.

• Analytics Cookies: We may use third-party Service Providers to monitor and analyze the use of our Site (e.g., Google Analytics).

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Contact Information

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your user rights, please contact us:

FYA management & Marketing Firm LLC

403 S Kirkman Rd B Orlando, FL 32811

info@crashreliefsolutions.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Acceptance of this policy

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.