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Privacy Policy for Crash Relief Solutions

📄 Privacy Policy
Last Updated: May 21, 2025

 

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Crash Relief Solutions (“we,” “us,” or “our”), a DBA of FYA management & Marketing Firm LLC, does NOT share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or promotional purposes.

All SMS opt-in data and consent records are kept strictly confidential.

 

1. Who We Are

Website: https://www.crashreliefsolutions.com/

Business Name: Crash Relief Solutions
Operated by: FYA management & Marketing Firm LLC

 

2. Information We Collect

Personal Information

We may collect:

  • Name, email address, phone number, and physical address

  • Accident or incident-related information voluntarily provided by you

  • Payment information (when applicable)

  • Appointment and service details

  • Communication preferences and opt-in records (SMS, email, etc.)

Non-Personal Information

We may collect:

  • IP address

  • Browser type and device information

  • Website usage data and analytics

  • Cookies and tracking technologies

Customer Communication Data

We may collect:

  • Service inquiries and requests

  • Appointment history and preferences

  • Customer support interactions

 

3. How We Use Your Information

We use your information to:

  • Provide and manage our services

  • Respond to inquiries and customer support requests

  • Send appointment confirmations and reminders

  • Communicate via SMS or other channels based on your consent

  • Connect you with relevant resources or assistance

  • Improve website functionality and user experience

  • Maintain security and prevent fraud

  • Maintain records of communication preferences

  • Comply with legal obligations

 

4. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS services, you agree to receive text messages from Crash Relief Solutions related to:

  • Appointment confirmations and reminders

  • Customer support and service updates

  • Responses to service inquiries

  • Promotions and service-related communications

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in

  • We maintain timestamped records of all opt-ins

  • We comply with the Telephone Consumer Protection Act (TCPA)

Opt-Out Instructions

  • You can opt out at any time by replying “STOP”

  • You will receive a confirmation message after opting out

  • No further messages will be sent unless you re-subscribe

Message Frequency & Rates

  • Message frequency varies

  • Message and data rates may apply

Support

Reply “HELP” for assistance
Or contact: info@crashreliefsolutions.com

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. networks.

 

5. SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, website hosting, and SMS delivery platforms, is permitted solely for operational purposes.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

6. Information Sharing & Disclosure

We do not sell or rent your personal data.

We may share data only with:

Service Providers

  • Payment processors

  • Scheduling platforms

  • SMS providers (for message delivery only)

  • Website hosting and analytics providers

Legal Requirements

When required by law or legal process.

Business Transfers

In case of merger, acquisition, restructuring, or sale of assets.

Important

SMS opt-in data is never shared outside of required service delivery purposes.

 

7. Comments

When visitors leave comments, we collect:

  • Data shown in the comment form

  • IP address and browser details

We may use third-party spam detection services to help prevent abuse and spam.

 

8. Media

Please avoid uploading images or files containing embedded location data (EXIF GPS), as visitors may be able to extract location information from uploaded files.

 

9. Cookies

We use cookies and similar tracking technologies to improve your experience.

Examples include:

  • Session cookies for site functionality

  • Preference cookies for saved settings

  • Security cookies for protection purposes

  • Analytics cookies to understand website usage

You can disable cookies through your browser settings at any time.

 

10. Embedded Content

Embedded content (such as videos, images, or articles) from external websites may behave in the same way as if you visited the third-party website directly and may collect data about you.

 

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • SSL encryption for form submissions

  • Secure access controls

  • Limited internal access to sensitive data

  • Regular security monitoring and updates

However, no transmission method or storage system is 100% secure.

 

12. Data Retention

  • Comments may be retained indefinitely

  • Customer and service records are stored until deletion is requested or legally required retention periods expire

  • SMS consent records are retained for compliance purposes

 

13. Your Rights

You may request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your personal data

  • Withdrawal of consent for communications

  • Restriction or objection to certain processing activities where applicable

To exercise these rights, please contact us using the information below.

 

14. Where Your Data Is Sent

Visitor comments and submitted forms may be checked through automated spam detection and security services.

 

15. Children’s Privacy

This website and our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13 in compliance with COPPA.

By opting into our SMS services, you represent that you are at least 18 years of age.

 

16. Third-Party Links

We are not responsible for the privacy practices, security, or content of external websites linked from our website.

 

17. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Your continued use of our website and services after updates constitutes acceptance of the revised policy.

 

18. Contact Information

Business Name: Crash Relief Solutions
Operated by: FYA management & Marketing Firm LLC

Address: 403 S Kirkman Rd B, Orlando, FL 32811, United States

Email: info@crashreliefsolutions.com

Website: https://www.crashreliefsolutions.com/

 

19. Agreement

By using our website, submitting forms, booking services, or opting into communications, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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